General Terms and Conditions

These Terms and Conditions explain the rules for using Winhero Casino’s platform and the relationship between us and each person who creates or uses an account. By registering or accessing the platform, you agree to follow these terms and any applicable rules shown alongside our services. Please read them before using your account.

Account responsibilities

You are responsible for keeping your login details secure and for activity carried out through your account. Provide accurate, current information when registering and update it if it changes. You must not share, sell or transfer your account, or create more than one account where our rules allow only one per person, household, device or connection.

Tell us promptly if you believe someone else has accessed your account. We may ask you to verify your identity or provide further information to protect your account, meet our checks or review a transaction. You are responsible for checking your account activity and keeping your contact details up to date.

Eligibility requirements

You must be at least 18 years old and meet any higher minimum age or other eligibility requirement that applies where you live. You must only use the platform if online gambling is permitted for you in your location. It is your responsibility to check local requirements before registering or playing. We may restrict access if we cannot confirm that you are eligible to use the platform.

Acceptable use

Use the platform only for personal, lawful purposes and in line with these terms. Do not interfere with its operation, attempt to access another person’s account, provide false information, exploit a technical error or use the platform for fraud or other unlawful activity. We may review account activity where necessary to protect users, the platform or the integrity of transactions.

We may limit, suspend or close an account if we reasonably believe these terms have been breached, information provided is inaccurate, or activity requires further review. Where appropriate, we may ask for additional information before deciding what action to take.

Bonuses and promotions

Each promotion is subject to its own terms, including any eligibility criteria, deposit conditions, wagering requirements, game restrictions, maximum bet rules and expiry period. Read those terms before opting in or claiming an offer. Unless the promotion says otherwise, offers cannot be combined, transferred or claimed through multiple accounts. We may withhold or remove a promotional balance or related winnings if the promotion’s rules have not been followed.

Deposits and withdrawals

Use payment methods held in your own name and provide accurate payment details. Available methods, minimum and maximum amounts, processing times and fees are shown in the cashier or relevant payment information. Your payment provider may also apply its own terms or charges.

Withdrawals may be subject to identity and payment checks, review of account activity and applicable wagering conditions. We may request documents before approving a withdrawal, including verification of your identity, address or payment method. Processing times can depend on the payment method and the time needed to complete these checks. Any applicable withdrawal limits or fees will be shown in the relevant account or payment information.

Responsible use

Use account limits and time-out or self-exclusion options where available. You can contact our support team for help with account controls. If you choose to set a limit, make sure it reflects what you can afford.

Disputes

If you have a concern about your account, a payment or a decision made under these terms, contact our support team and provide relevant details. We will review the information available and may ask you for further evidence. We will communicate our response through the contact details linked to your account.

Changes to these terms

We may update these terms to reflect changes to the platform, our procedures or applicable requirements. The latest version will be made available on the platform, with its effective date where appropriate. Continued use after an update takes effect means you accept the revised terms. If you do not agree, stop using the platform and contact us about your account.