Contact Our Support Specialists
If you need help, our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. We can help with verification, deposits, withdrawals, bonus enquiries and safer-gambling tools. Contact us any time via live chat for quick assistance, or use email for detailed enquiries and documentation. Our agents aim to respond promptly and will escalate complex matters to the security centre or payments team when necessary.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat: 24/7 — Response: instant to 2 minutes |
| General enquiries | [email protected] Email replies Mon–Fri, 09:00–18:00 — Typical response 24–48 hours |
| Affiliate enquiries | [email protected] Affiliate team replies within 48 hours; dedicated partner manager available |
| Phone | +44 20 7946 0812 — Press 1 for support, 2 for payments |
| Working hours | Live chat: 24/7; Email: Mon–Fri, 09:00–18:00; Phone: Mon–Fri, 09:00–18:00 |
Email Assistance
Email is the preferred way to contact Winhero for detailed requests, account-related issues, or matters that need an explanation or supporting documents. Use a clear subject line so the support team can understand your request. Include up-to-date contact details and any relevant account information to help avoid delays when they reply.
Submit Your Inquiry
Response Time
Customer support responds quickly. Most messages received via live chat are answered instantly and email inquiries are handled within one business day. Complex cases that require document checks or internal review may take longer, typically up to 5 to 7 business days depending on the issue. We’ll keep you updated at each step until the matter is resolved.
Feedback
Have a suggestion or an idea for improving the website? We’d love to hear from you. Share your feedback with our team, including anything that could make playing, browsing games or managing your account easier. We review every comment carefully and use your suggestions to help improve our service and make the website more useful for all players.