Privacy and Data Policy

This Privacy Policy explains how Winhero Casino collects, uses, stores and protects information when you use our website or services. We take user privacy seriously and handle personal information with care. Please read this page to understand what information we may collect, why we use it and the choices available to you.

Information we collect

Personal data: This may include your name, date of birth, contact details, address, account login details and information you provide when contacting us. We may also request identity or address documents when needed to verify an account or process a transaction.

Technical data: When you visit our website, we may collect information such as your IP address, device and browser type, operating system, language settings, pages viewed and the date and time of access. We may also record account activity, including login attempts and settings you change.

Transactional data: We may keep records of deposits, withdrawals and other account transactions, including the payment method used and transaction status. We do not need to store your full payment credentials where a payment provider handles them directly.

How we use information

We use information to create and maintain accounts, provide requested services, process transactions and respond to support enquiries. We may also use it to verify identity, protect accounts, detect suspicious activity, maintain accurate records, troubleshoot the website and improve its operation. Where relevant, information may help us apply account settings or respond to requests about privacy and security.

Information storage and protection

We keep information for as long as it is needed for the purposes described in this policy, including account administration, transaction records and security. The period may depend on the type of information and whether an account remains active. We use safeguards intended to reduce the risk of unauthorised access, loss or misuse. These include encrypted connections and controls over access to account information. No method of storage or transmission can be guaranteed to be completely secure, so we also encourage you to keep your login details private and use available account-protection settings.

Cookies and tracking technologies

Our website may use cookies and similar technologies to keep the site working, remember preferences, support account sessions and understand how pages are used. Some cookies are necessary for basic functions; others may be used for analytics or site performance. You can manage cookies through your browser settings. Blocking certain cookies may affect how parts of the website work.

Sharing information

We may share relevant information with third-party providers that help us operate the website, process payments, verify information, provide technical support or protect accounts. These providers receive information needed for their services and may handle it under their own privacy terms. We may also disclose information where required to address security concerns, protect our rights or respond to a valid request. We do not describe these circumstances as permission for unrelated use of your personal information.

Your privacy rights

You can ask us to explain what personal information we hold about you, request access to it, ask us to correct inaccurate details or request deletion where appropriate. You may also raise concerns about how your information is used. To make a request, contact us through the support channels available on our website. We may need to confirm your identity before responding. Some information may need to be retained for account, transaction or security purposes.

Updates to this policy

We may update this Privacy Policy when our practices or services change. The latest version will appear on this page, with its revised date where available. Please review it from time to time so you know how we handle your information.