Responsible Gambling at Winhero Casino

At Winhero Casino we are committed to safer gambling. We want every player to enjoy controlled, responsible play and to feel confident that their account and well-being come first. This page explains the tools we offer, the warning signs to watch for and where to find professional support if gambling stops being fun.

Player protection principles

We put player protection at the centre of our service. That means clear information, practical controls and a supportive approach if someone shows signs of harm. We respect your right to set limits, take breaks and ask for help without judgement. Our staff are trained to respond promptly and discreetly to responsible gambling requests.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits from your account. Limits take effect immediately and can be reduced at any time. Increasing limits requires a 24 hour cooling period to help prevent impulsive changes.

Loss limits

Loss limits let you cap the total amount you can lose over a set period. Once a loss limit is reached, further play is blocked until the period ends or you change the limit following the cooling period process.

Time limits and session reminders

Set session lengths and receive regular pop-up reminders during play. Session limits help you monitor time spent and avoid extended sessions. You can enable automatic logout after a set period.

Self-exclusion and account breaks

If you need a break, choose temporary self-exclusion for 24 hours, one week, one month, three months or six months. Permanent account closure is also available on request. During any exclusion period your account will be blocked for deposits and play and you will not receive promotional messages. Contact our support team to activate or discuss self-exclusion options.

Signs of problematic behaviour

• Spending more than planned or chasing losses
• Playing for longer than intended or late at night
• Neglecting work, family or financial responsibilities
• Borrowing money to gamble or hiding gambling activity
• Feeling anxious or distressed about gambling

Tips for maintaining control

• Set realistic deposit and loss limits and stick to them
• Use session reminders and take regular breaks
• Only gamble with money you can afford to lose
• Avoid gambling when tired, stressed or under the influence
• Talk to someone you trust if you notice worrying behaviour

Professional help and support organisations

If you or someone close to you needs specialist support, the following organisations offer confidential help and practical advice in the UK:

• BeGambleAware – information, self-assessment tools and links to local services
• GamCare – support services, counselling and live chat
• Gambling Therapy – international online support and community forums
• Gamblers Anonymous – peer support groups and meetings
• GAMSTOP – UK national online self-exclusion scheme for registering site-wide exclusions

For immediate UK support call the National Gambling Helpline on 0808 8020 133. If you need help applying any of the tools above, contact our support team through live chat and we will assist you promptly and confidentially.